Service Level Agreement

This Service Level Agreement (SLA) outlines the uptime guarantees for Qbiqal's **Core Platform Services**.

1Uptime Guarantee

2Scope

This SLA applies to the availability of the hosted Qbiqal Core Platform, API, and Dashboard.

• Inclusions: Network connectivity, server availability, storage accessibility.
• Exclusions: Scheduled maintenance, force majeure events, issues caused by third-party services, or issues arising from your custom modifications (if applicable).

3Startup Packages (Self-Hosted)

This SLA does not apply to Startup Packages. Since Startup Packages are self-hosted on your own infrastructure, uptime is determined by your chosen hosting provider (e.g., AWS, DigitalOcean) and your maintenance practices.

4Service Credits

If we fail to meet the Uptime Guarantee in a given month, you may be eligible for Service Credits applied to your future production fees, calculated as a percentage of your monthly bill.